Link of the Day: Kano tutorial via Mountain Goat Software
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An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn
Take a read here: I Didn’t Know I Needed That! | Mountain Goat Software.
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by Jock Busuttil
“I wish this book was published when I started out in product management”
KejiA (Amazon reviewer)