66: Show the thing

66: Show the thing

I’m writing about one hundred things I’ve learned about product management.

I was introduced to the concept of ‘show the thing’ sessions back in 2014 when I was interim head of product for the Ministry of Justice Digital team. I’ve encouraged every subsequent organisation I’ve worked with to start running ‘show the thing’ sessions weekly to foster a culture of openness, to spread ideas and learning between teams, and to erode the reluctance to demo anything that wasn’t considered ‘perfect’. Here’s my guide for you to start running these sessions for yourself.

‘Showing the thing’ means showing the thing you’ve actually created rather than telling people about it. I believe it’s a worthwhile habit to adopt in your organisation, and it requires relatively little effort to set up and keep running each week.

Leisa Reichelt talks briefly about the concept in a talk she gave back in 2015 at Mind The Product Conference in London. [00:07:34 – 00:09:15]

Leisa Reichelt – formely Head of User Research, UK Government Digital Service (GDS) from Mind the Product on Vimeo.

Giles Turnbull also blogged more about what GDS means by ‘show the thing‘.

What is a ‘show the thing’ session? #

‘Show the thing’ sessions are an opportunity for people and teams to share what they’ve learned with their peers. Rather than talking about something you’ve built or some user research you’ve gathered, the ideas is to show the ‘thing’ itself: demonstrate the product; illustrate what was learned and how it changed the team’s approach.

The emphasis is therefore on showing what you’ve learned, done or delivered, not about pitching possible future things.

Anyone can nominate someone to talk about something of interest; people can’t nominate themselves.

Topics might be:

  • a component they’ve created that might be reusable by other teams
  • something surprising or interesting they’ve learned from their user research
  • a new technique the team has been trying out
  • what was learned from when something went wrong to help others avoid doing the same (this can be the most challenging to talk about, but is often the most valuable)
  • or anything else that’s been learned, done or delivered

An individual’s slot is five minutes long plus another five minutes for questions.

People should show the actual thing they’ve done or learned on-screen or otherwise visually; slides with words are actively discouraged. Similarly, coach presenters to avoid simply listing out stuff their team has done like a status report.

Nominate three or four people to show something of interest each week, and do it in a place that’s as central and visible as it can be in your offices. The sessions should be a regular weekly slot (to be habit-forming) and time-boxed to 45 minutes. Encourage everyone to attend, from the CEO downwards.

The facilitator should be pretty strict on timekeeping. Rounds of applause for every contributor are obligatory.

The facilitator should chase people to nominate others to talk, or simply nominate people to talk (in a supportive and encouraging way). It’s also important to ensure that the nominees know they’ve been nominated! They are allowed to decline, if there’s a good reason.

Just before the ‘show the thing’ session, it’s a good idea for the facilitator to wander around announcing the session is going to start and encourage people to attend.

It’s also a good idea for the facilitator to ensure the big screen / projector has appropriate video connectors for macs, PC laptops etc. to minimise changeover faff.

What is ‘show the thing’ trying to achieve? #

‘Show the thing’ sessions encourage a culture of openness, of sharing information. They create opportunities for peers to learn from each other, thus multiplying the value of the thing created or learned that someone shows. They also subtly provide social recognition for the acts of learning from users and creating, and so they hopefully nudge others to embrace those positive behaviours.

Starting regular ‘show the thing’ sessions won’t magically change your organisation’s culture by itself, but doing so is certainly a step in the right direction.


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The Practitioner’s Guide to Product Management
by Jock Busuttil

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Jock is a freelance head of product, author and conference speaker. He has spent nearly two decades working with technology companies to improve their product management practices, from startups to multinationals. His clients include the BBC, University of Cambridge, and the UK's Ministry of Justice and Government Digital Service (GDS).In 2012 Jock founded Product People Limited, a product management consultancy and training company. He is also the author of the popular book The Practitioner's Guide to Product Management and the blog I Manage Products.

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