At some point in your product career, you’re going to piss someone off. It will be unavoidable. Hopefully it will not have been the result of, say, supergluing a pound coin to the desktop of your alpha sales guy. It might be a customer who’s annoyed with you, perhaps because of an otherwise well-intentioned change to your product. Is this a problem? Not yet. Let me explain why.
I’m blogging live from the O’Reilly Strata conference venue, at the Big Data London meetup. I’ve just been listening to David White launching import.io and wanted to share how excited I am about what they’re doing.
By failing to grasp the demographics of their customer base, Demon Internet appears to have scored a convincing customer service own-goal with their email upgrade.
Lovely article from Joel Gascoigne about why startups should just start charging from the outset, and why it’s not that big a deal to evolve and change pricing later on – as long as you don’t screw over your existing …
Link of the Day: Pricing your product – it doesn’t have to be so complicated Read more
One of the easiest traps for a product manager to fall into is unquestioning routine or habit. I learned about this most through my time at university training to fly with the Royal Air Force. Let me explain how it applies.
An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn For how long have you been prioritising …
Link of the Day: Kano tutorial via Mountain Goat Software Read more
Last night at ProductTank I was chatting to some other delegates. We came to the realisation that Facebook was essentially playing an elaborate version of the drinking game of “I Have Never…”. All is explained after the break.
Sometimes when I’m stuck doing the same thing at work I joke that the repetition is causing my brain to harden. Turns out this isn’t so far from the truth. Here’s why it’s important to keep challenging yourself and learning new things.
As the Olympics approached, I was salivating greedily about the twenty-four live streams of coverage the BBC would be providing. As I’m not on cable or satellite, this ended up being just three. You’d think I would be disappointed but I’m not – this is going to improve my enjoyment immeasurably as a result. Here’s why.
As a product manager, people will take credit for your hard work – unless you trumpet your own successes!
