When sunsetting a product or feature:

» Explain why honestly and be transparent about how it will impact your users

» Be understanding as they may be disappointed or frustrated by the change

» Be responsive and supportive by answering your users’ questions and helping them with the transition

» If possible, offer your users alternative features or solutions

» Context helps to make a service good as opposed to simply existing

» By not consciously designing our services, we instead force our users to link actions together

» Outcomes for users are core user needs that a service helps them to meet

» A starting point can be to ask different teams what ‘good’ looks like to them

» Motivation comes from making progress in meaningful work

» A mission-focused team tackling poorly understood problems may appear unproductive to outsiders

» It is everyone’s responsibility to act upon negative behaviour / thinking, but without assigning blame

» Even in the most controversial negotiations, the other party is just like you and aims to walk away happy

» Early in your career, focus on building one skill at a time

» Find out what a company’s really like by meeting a contact there informally before the interview

» Practice experts can enjoy a varied career, but may find it harder to work in some domains

» As a product leader, what are your identity, superpower, mission and impact?