» Bad services can arise from not realising the service and the user need have drifted apart

» GenAI shifts the focus from shipping products to stewarding living systems that are continually learning and adapting

» If you think product management is dead, you may not understand what it involves

» Human connection is what really knits organisations together, not process and artefacts

» Product roadmaps reflect the dysfunction inherent in your organisation

» A pursuit of job stability can easily translate into an unproductive ‘inertia’ instead

» Self-sealing arguments are no-win situations: every defence you make is co-opted the by other party as evidence you’re wrong

» Some people think about problems directly; others think through the problem via potential solutions

» Organisations often jump straight into action without establishing a foundation for coping with uncertainty

» If one group has all the decision-making power, others cannot properly contribute