September is shaping up to be a good month for product people in Europe, with not one, but two great events lined up: Product Management Festival 2013 and Mind The Product Conference 2013.

A few months ago, I co-presented a short speaking slot at this year’s SatMetrix Net Promoter European Conference. I’ve reproduced an excerpt from their official blog of the event for posterity.

You can see the full article in its original form at Net Promoter – Blogs – European Conference Blog 2010.