PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
productdrunk lovesick singalong #
tl;dr
User and market research is more easily accessible, yet the opinions of senior managers still bias product decisions
Confidence in an idea only truly comes from gathering evidence
every PRODUCTHEAD edition is online for you to refer back to
hello
You may be familiar with Intercom’s RICE (Reach, Impact, Confidence, Effort) method for prioritising the things you could be working on for your product. If you need a quick refresher, I cover it in the only article you’ll ever need on prioritisation.
The RICE method isn’t all-encompassing. In fairness, its originator Sean McBride never claimed it was. It perhaps assumes that you’re only scoring potential product work that is already aligned to the wider product and corporate strategies. Otherwise you could easily achieve a high score for something that seems worthwhile in isolation, but would actually be a massive distraction from what is more important right now.
That aside, the other problem is that the Impact, Confidence and Effort measures are all rather subjective. McBride works around this limitation to an extent by grouping scores into representative values (such as high / medium / low). But guesses are still guesses, even if they’re in a spreadsheet.
Enter Itamar Gilad, who introduces a method for shoring up the Confidence element of the RICE score. Unlike the guesswork of the original, he calculates the Confidence based on tangible evidence (or lack of it). More trustworthy evidence, such as the results of user research or observing what actually happened after a launch, attracts a greater weighting.
Contributions to the score are also capped. The category “other people’s opinions” (when people think X is a good idea) makes no further contribution after 5 instances. I like this refinement in particular because it mitigates against ‘Dawn of the Dumb’ popularity contests. You know the ones I mean, where someone manages to hype up their nonsensical pet project to such an extent that it makes it almost impossible for a put-upon product manager to deflect it.
Anything that helps to steer the conversation away from loud, baseless opinions towards evidence and confidence can only be a good thing.
Speak to you soon,
Jock
what to think about this week
From opinion-based to evidence-guided product development
In his keynote session at #mtpcon London 2022, Itamar Gilad, veteran product manager, coach and speaker with over 20 years’ experience at Google and Microsoft, examines how adopting Evidence-Guided Development can result in more reliable and repeatable decisions that empower teams to deliver greater value.
Repeatable, fair and quantifiable
[Itamar Gilad / Mind The Product]
Idea prioritization with ICE and the confidence meter
We are often tempted to make a decision based on weak signals: majority votes, highest-paid person opinion (Hippo), industry trends, etc, but those have been shown time and again to be bad heuristics that are not any better than putting chips on a roulette table (hence the term “Big Bet”).
Stop investing in bad product ideas
VIDEO: How much product discovery is enough?
[Itamar Gilad]
recent posts
Always have a plan B
Have you ever wondered why product managers say “it depends” quite so often?
Always seeking the best possible compromise
[I Manage Products]
What games taught me about customer onboarding
Video games aren’t necessarily everyone’s cup of tea, but some of the most successful games and products share a common attribute: they help the user become more skilled throughout their journey.
Onboarding is really a continual process
[I Manage Products]
Should I take a product manager job in a sales-led company?
Hi Jock,
I’m currently applying for loads of product manager jobs. I’ve received an offer from a sales-led company where the Product team reports in to Sales. Should I take the job?
Demonstrate good practice AND deliver good product
[I Manage Products]
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PRODUCTHEAD is a newsletter for product people of all varieties, and is lovingly crafted from precision laboratory glassware.