» Meetings are for information exchange, workshops are for solving problems

» With hybrid working, adopt a “remote first” mindset to avoid divisions in your team

» Poor workshop facilitation discourages future participation

» Reflection gives everyone a chance to contribute and listen

» Charities’ strategy should focus on the future, not the annual planning cycle

» Break the habit of surveys and focus groups with user interviews

» The COVID-19 pandemic has accelerated growth in digital fundraising

» Commodity services free teams from reactive and defensive development patterns  to truly innovate

» Learning is more valuable than being successful and not knowing why

» You can experiment with the content and layout of any web-based product with basic skills

» The success rate of experimentation is higher if there is no penalty for failing

» “If you have a good idea on a Monday and can design, test and learn by the Friday, then innovation explodes.”