» User research needs to be proactive as well as reactive validation

» Some research techniques are more useful than others at different stages

» You must safeguard the welfare of your user research participants

» There are many ways to recruit participants for your research without outsourcing

» Use a simple format for sharing research findings memorably

» A product manager works at the intersection between business, technology and user experience

» A product manager is not a replacement for absent specialists

» The product manager is accountable for ensuring the solution is both valuable and viable

» Product managers use their knowledge of user needs and business goals to frame problems and set priorities for their delivery teams

» Remove the timelines from your product roadmap

» Use roadmap themes to focus on solving user problems

» User outcomes are more important than delivering features

» Roadmaps help to make strategic decisions when there’s low certainty

» Rethinking your roadmap approach can help when managing mature products

» Machine learning is the science of getting computers to act without being explicitly programmed

» DeepMind’s AlphaFold solves a complex protein folding problem in days rather than years

» Netflix and the BBFC automate age certifications for content with a staff-trained algorithm

» YouTube’s recommendation algorithm has the unintended consequence of creating echo chambers

» An algorithm widely used in US courts for predicting future criminality exhibits racial bias

» Filmmaker Shalini Kantayya explores the impact of biased facial recognition algorithms on human rights

» Leaders have a disporportionate impact on the psychological safety of their teams

» Effective teams feel their work means something and makes a difference

» A servant leader’s motivation begins with a consious choice to serve others without self-interest

» A leader can show support and respect by approving and following a team’s social charter