» Learning their skills hands-on is the best way to appreciate specialists’ roles

» A good roadmap can be a valuable way of showing reliability and building trust

» CEOs fall on a spectrum of ‘only assigning work’ and ‘collaborating with staff’

» Master the genAI tools relevant to your skillset before someone less experienced makes you redundant

» Performance appraisals fail to take into context whether the organisation is permitting them to succeed

» Deming: “a bad system will beat a good person every time”

» Personal development and performance are different things

» Shift performance management from the individual to team, group, or organisational level