» There may be multiple ‘truths’ about the work depending on how different people frame it

» Different groups of people will adopt strategy in stages, and have differing information needs

» Fostering collaboration is the necessary first step for an organisation to work with more agility

» Focus helps to reduce cognitive load without losing sight of the underlying complexity — it is different to simplifying

» The challenge of simplifying a complex legal process was to find simpler language that didn’t sacrifice essential points of law