» When delivering difficult news at work, you are not there to seek sympathy
» Tie business impact to deprioritised work to highlight the problem to your CEO without sounding whiny
» An organisation’s emotional culture governs which emotions people express and suppress at work
» Many organisation equate “fixing” to basically “patching holes in the slowly sinking boat”
» Some people think about problems directly; others think through the problem via potential solutions
» Organisations often jump straight into action without establishing a foundation for coping with uncertainty
» If one group has all the decision-making power, others cannot properly contribute
» We perform better when we bring our emotions to work
» Call out toxic workplaces, but also have an exit strategy
» An effective team needs: psychological safety, dependability, structure & clarity, meaning, and impact
» Treat psychological safety as a key business metric, as important as revenue, cost of sales, or uptime
» Make small changes and embrace experimentation
» People may have a sincere commitment to change, while also unwittingly applying productive energy toward a hidden competing commitment.
» Extreme situations can build extreme understanding and can also push people apart
» Does our current worldview limit the way we think about organisations?
» Problems come and go, but culture is forever
» Psychological safety presents a new set of social norms
» Product managers should be at the forefront of helping organisations to do things better for people
» The corporate vision explains why the company exists
» Open forums and communication lines between teams helps to maintain alignment
» Hierarchy in organisations appeals to our innate need for stability, but turns us into ego-driven and needy children
» Nature abhors a hierarchy. What if there was a viable alternative way to organise ourselves?
» Valve Corporation shows new employees how an organisation can operate without hierarchy
34.2% of product managers said they left their previous role because there were no opportunities to grow.
In this panel discussion, Lucie McLean (Zalando) discusses growth and career progression for product managers with Jock Busuttil (Product People Limited) and Daniil Pavliuchkov (Tier).
In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users. Video and slides!
» Lockdown has accelerated existing tech adoption trends
» You need to be asking different questions about product strategy now
» 25% discount available on my Product Management Masterclass
» How to make your résumé stand out from the competition
» 5 lessons from transforming culture in government
» Avoid the biases and traps of user and market research
» How to use product strategy to influence dysfunctional corporate strategy
Building or changing a product culture in your organisation isn’t just about having the right ingredients, it’s about knowing how to combine them successfully.
