» A product coach should measure their own job performance by the successes of their team members

» Strive to develop a capacity for learning in the people you supervise

» Coaching taps into an individual’s own wisdom and keeps them accountable for achieving their goals

» People who are genuinely committed to change but nonetheless dig in their heels may be unwittingly self-sabotaging

» Firing someone is a task you will always perform with some anxiety, but you still need to be able to do it well

» At Netflix, it’s not enough to be a hard worker achieving only B-grade results

» Founder of AngelList Naval Ravikant seeks happiness by trying to live in the here-and-now, neither obsessing about the past nor fantasising about the future

» If your team’s cultural norms cause you to feel uncomfortable, ask yourself why you think it’s not ok