Years ago, someone once told me that “perception is reality” when it comes to reputation at work. Of all the lessons I’ve learned in my career, this has been by far one of the hardest.

» We perform better when we bring our emotions to work

» Call out toxic workplaces, but also have an exit strategy

» An effective team needs: psychological safety, dependability, structure & clarity, meaning, and impact

» Treat psychological safety as a key business metric, as important as revenue, cost of sales, or uptime