PRODUCTHEAD: Bad service! *Sit*
» Bad services can arise from not realising the service and the user need have drifted…
Tag: service
PRODUCTHEAD: Take a walk in the landscape
» Services are inherited, messy, and rarely a clean slate » There are different types of…
PRODUCTHEAD: What is a product? What is a service?
» Services are best identified as verbs rather than nouns » You cannot have services without…
PRODUCTHEAD: Becoming a service organisation
» Context helps to make a service good as opposed to simply existing » By not…
PRODUCTHEAD: Defining services
A service: » is defined from an external end user’s point of view » describes something…
27: Don’t be scared of angry customers
At some point in your product career, you’re going to piss someone off. It will be…
