» Performance appraisals fail to take into context whether the organisation is permitting them to succeed
» Deming: “a bad system will beat a good person every time”
» Personal development and performance are different things
» Shift performance management from the individual to team, group, or organisational level
» Service maps help teams and stakeholders to understand interactions with a service across touchpoints over time
» They provide a visual representation of an abstract and often wide-reaching process
» Think of your service like a theatre: front stage, backstage and behind the scenes
» Service mapping helps your team to tell their story to the wider organisation
» Winners announced for the #ProductCon prize draw
» Netflix on HR: “Be honest, and treat people like adults”
» How commission-based recruitment usually works, from an insider
» In product management, people matter most
» Diverse teams build better products
» A mentor or coach can be like a north star for your career
» Care for the craft and remember to pay it forward
I’m mixing things up a bit this week with a special offer for you. Product School have kindly given me 9 VIP tickets to their November #ProductCon Online, so I’m offering them to you.
