» A product coach should measure their own job performance by the successes of their team members

» Strive to develop a capacity for learning in the people you supervise

» Coaching taps into an individual’s own wisdom and keeps them accountable for achieving their goals

» People who are genuinely committed to change but nonetheless dig in their heels may be unwittingly self-sabotaging

» Coaching allows you to leap ahead — it doesn’t mean there’s something wrong with you

» Active listening helps you restrain the urge to jump in early with a solution

» Performance management is retrospective; performance development looks forward

» A lack of clear goals and simplistic evaluation are ways performance management goes wrong