» In a self-service world, good content design helps users do what they’re trying to do
» A content crit is a constructive, supportive peer review technique
» Poor content design diminishes the value of your product or service to users
» Use the language of your audience
» Easy-to-read content is accessible and inclusive
» Even experts prefer plain language
» Content design can be done on a tight budget when needed
This week I learnt the phrase ‘black art’ comes from the world of printing presses. So I delved deeper into the world of content design. Eventually I found a product management angle.
