» Platform product management dials everything up to 11

» A successful platform is continually evolving in line with user needs and emerging tech

» Platform teams must recognise and respect the varying needs of their community of users

» Rather than focusing on engineering team productivity, examine the causes of their low / negative value work

» When asked for development estimates, ask why they need the information and what they’ll do with the answer

» Different development tasks need varying amounts of user story detail

» Treat your developers with the same thoughtfulness as your users

» Create space for your engineering team, understand the ebbs and flows of work, and help them to avoid burn-out

» Work to understand the technical complexities facing the engineering team

» Engineers typically focus on a small number of large tasks

» Product and engineering overlap: clarify who does what