In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users. Video and slides!
A real-life case study for measuring the performance of a team of product managers, with examples to download
This is an interview I did a little while ago with a user experience author living on the US East Coast. She was interested in moving into freelance product management.
I gave a talk recently about how I’ve been using data and analytics to guide my decisions in product management. I’ve edited the transcript a little and split it into bite-size parts for your entertainment. This bit is about the benefits of open and transparent data.
Knowledge is power for product managers, but you have to gather and interpret the right metrics. Here are seven suggested KPIs that you can use to expand your customer insight and to drive better performance.
A few months ago, I co-presented a short speaking slot at this year’s SatMetrix Net Promoter European Conference. I’ve reproduced an excerpt from their official blog of the event for posterity.
You can see the full article in its original form at Net Promoter – Blogs – European Conference Blog 2010.
As a product manager, how do you know you’re doing your job well? This article outlines the problem with traditional metrics for product managers and offers some better alternatives for measuring success: communication, ideas, roadmapping, launch and end-of-life.