» Failure to adapt and iterate on team structures and processes will result in your strongest product people leaving

» Accepting that an employee might thrive in another environment is accepting that you (as their manager) could have done a better job

» Performance appraisals fail to take into context whether the organisation is permitting them to succeed

» Deming: “a bad system will beat a good person every time”

» Personal development and performance are different things

» Shift performance management from the individual to team, group, or organisational level

» Coaching allows you to leap ahead — it doesn’t mean there’s something wrong with you

» Active listening helps you restrain the urge to jump in early with a solution

» Performance management is retrospective; performance development looks forward

» A lack of clear goals and simplistic evaluation are ways performance management goes wrong