» Visible and invisible process both contribute to how work actually gets done
» Orgs should not rely on individual heroic efforts in place of designed-in capacity
» Accelerating the build reintroduces a bottleneck and results in wasteful overproduction
» Context comes from not just sharing information but engaging with it
» Product ops is an enabling function that streamlines the logistics of product management
» It is particularly valuable in larger organisations with fragmented product practices
» Product ops is just as focused on context as product management is
» An inflexible process means working with incomplete information and making the wrong decisions
» Treating work as closed-ended projects leads to context switching and discontinuity
» A way to increase value in Scrum is to involve the team members in the discovery and strategy work
» Respect is not deference; it demands that we challenge each other to be the best we can be
