A few months ago, I co-presented a short speaking slot at this year’s SatMetrix Net Promoter European Conference. I’ve reproduced an excerpt from their official blog of the event for posterity.

You can see the full article in its original form at Net Promoter – Blogs – European Conference Blog 2010.

I remember once starting a product manager job where it took me two hours to establish where my desk was.
On the plus side, I gained a valuable insight into how NOT to manage a new starter. Here are three basic lessons I’ve learned, so that hopefully you won’t be the subject of a similar blog post some time down the line.

Why write a blog? Up until recently if someone had suggested that I start writing a blog I would most likely have unfurled my ‘To Do’ list with a flourish, watched the unrolling end bounce off the floor and gestured vaguely into the distance. So what’s changed?