» Understanding cultural lenses is a must when working across geographical teams
» Financially viable products must earn back multiple times their ongoing costs
» AI may help to solve (or exacerbate) long-standing operating problems
» With digital transformation largely ‘done’ in UK public sector, the next challenge is coherence
» Why is it so hard to forecast return on investment (ROI) for a product?
» ROI is not the only measure of product value
» You can take account of uncertainty in your estimates in a systematic way
» With ROI, development estimates may be optimistic; revenue estimates are often more so
» Your organisation has an operating system — the way it works — even if it’s not consciously designed
» One definition of value is the impact of a product team’s work on the company’s success
» To deliver value quickly as a new starter, understand people, problems, context, process and culture
» We rarely show value to users, the business and others affected by our product on the same journey map – why?
