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Tag: Kano

37: Unexpected delights – a geek’s guide to the Kano model

37: Unexpected delights – a geek’s guide to the Kano model

Posted on Wednesday, 26 March 2014

This is the story of why I’m going to be disappointed with 99% of all airlines for the foreseeable future.

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Tagged with: customer satisfaction, delight, features, flying, Kano, wifi

Link of the Day: Kano tutorial via Mountain Goat Software

Posted on Monday, 20 August 2012

An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn For how long have you been prioritising …

Link of the Day: Kano tutorial via Mountain Goat Software Read more

Tagged with: agile, Kano, prioritisation, requirements

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