37: Unexpected delights – a geek’s guide to the Kano model
This is the story of why I’m going to be disappointed with 99% of all airlines for the foreseeable future.
Tag: Kano
Link of the Day: Kano tutorial via Mountain Goat Software
An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn For how long have you been prioritising …
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