37: Unexpected delights – a geek’s guide to the Kano model
This is the story of why I’m going to be disappointed with 99% of all airlines for the foreseeable future.
Tag: Kano
Link of the Day: Kano tutorial via Mountain Goat Software
For how long have you been prioritising features without taking customer satisfaction into consideration? Kano analysis provides a great way to understand which are the mandatory features you need in your product just to play the game, which increase satisfaction …
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