» Only having geniuses at the top of an org defining strategy for everyone else to enact is a relic of a bygone era

» The allocation of ‘time’ and the allocation of ‘capacity’ are very different concepts

» We can and should measure discovery activity and its impact on the team and users

» Discovery cycle time and cadence are critical to adopting a continuous mindset

» Avoid vanity quantity metrics such as number of research activities; measure quality instead

Knowledge is power for product managers, but you have to gather and interpret the right metrics. Here are seven suggested KPIs that you can use to expand your customer insight and to drive better performance.

There is a popular myth that in order to protect its metalwork from the salty ravages of the nearby North Sea, the Forth Bridge needed to be painted to keep it proofed against corrosion. The task took so long that, by the time the painters finished one job, it was immediately time to begin over.

As a product manager, how do you know you’re doing your job well? This article outlines the problem with traditional metrics for product managers and offers some better alternatives for measuring success: communication, ideas, roadmapping, launch and end-of-life.