PRODUCTHEAD: Putting the Product Operating Model into context
» There’s no one true version of product management, but there are 4 flavours
» Without support from the CEO, your product operating model probably won’t succeed
Tag: transformation
PRODUCTHEAD: Forever problems and earning your keep
» Understanding cultural lenses is a must when working across geographical teams
» Financially viable products must earn back multiple times their ongoing costs
» AI may help to solve (or exacerbate) long-standing operating problems
» With digital transformation largely ‘done’ in UK public sector, the next challenge is coherence
PRODUCTHEAD: Beliefs and culture
» Changing behaviour and beliefs is crucial for people to adopt a fundamentally new org strategy
» Culture optimised without alignment has unintended consequences
Turkish chef Nusret Gökçe aka Salt Bae sprinking AI on stuff (Screengrab from https://www.instagram.com/p/BO9dI9ujWNI/ )
94: New technology alone is not the answer
New technology is not going to suddenly make all the challenges facing an organisation disappear overnight. Why? Because more often than not, those challenges are social not technological. Technology alone rarely solves ‘people problems’.
PRODUCTHEAD: Doomed to repeat their failures
» Software is never ‘done’ even if you choose to ignore it for a while
» A ‘training wheels’ framework to get a team started should be treated as a throwaway experiment
» Clarity is not the same as certainty, although it helps you manage the uncertainty
PRODUCTHEAD: A little (self-)respect
» Product people are tired of being held up to unrealistic standards
» It important to remember what’s in your control and what isn’t
» Now is the time to be extra rigorous with finding product-market fit
What to do when service transformation goes wrong
When companies set out to redesign a product or service, the results can sometimes be underwhelming. Instead of delivering service transformation, the team recommends only minor efficiency tweaks. If this has been happening to you, there can be many underlying causes. I’ve identified a few common problems and what you can you do about them.
Open, honest and always improving
In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users. Video and slides!
PRODUCTHEAD: Finding the positives
» Lockdown has accelerated existing tech adoption trends
» You need to be asking different questions about product strategy now
» 25% discount available on my Product Management Masterclass
» How to make your résumé stand out from the competition
» 5 lessons from transforming culture in government
» Avoid the biases and traps of user and market research
» How to use product strategy to influence dysfunctional corporate strategy
5 product leadership lessons learnt from the UK’s Ministry of Justice Digital team
I talk about the 5 product leadership lessons I learnt about digital transformation and working with autonomous, empowered delivery teams.
