» Focus helps to reduce cognitive load without losing sight of the underlying complexity — it is different to simplifying
» The challenge of simplifying a complex legal process was to find simpler language that didn’t sacrifice essential points of law
Just a quick post to say that Product People Limited is 10 years old today. And I’m proud of it :-)
» Work continues after the project ends — plan for the ongoing support of your product
» A support team deals with user queries, incidents and ongoing improvement of the product
» Great user support is an expectation, not a nice-to-have
» Feedback from user support can identify areas of product improvement
» Treating symptoms may provide short-term relief but does not alter the status quo
» Root cause analysis helps us to systematically prevent future issues or to repeat successes
» Impact maps help to connect what we choose to build and why we choose to build it
I was asked recently whether platforms will conquer the world. My view? They already have. In this article I share how they’ve done it, and how you can successfully bring your own platform to market.
» In case you missed it: recap of the communication toolkit
» To earn trust you need people to know what you’ve achieved
» Weeknotes are a way to work in the open, reflect and attain a sense of achievement
» Being trusted makes it easier for you to carve out the space your team needs to succeed
» Celsys are going to start charging for software updates to their popular Clip Studio Paint product
» The way Celsys communicated this to their users caused outrage — some of which was justified
» Fog Creek found themselves trying to monetise their viral product Trello, which it had promised would be free forever
» Fog Creek had first mover advantage on an easily copied product, which it exploited by a timely sale to Atlassian
» In solving their own internal scaling problem, Amazon inadvertently created the building blocks for the AWS platform
» Stripe’s founders didn’t shy away from tackling an unattractively difficult problem
» Platforms connect different sides of a market, even if they have dramatically different needs and capabilities
» Twilio’s founder prioritised the developers who’d implement his API, not the managers who’d pay for it
When your stakeholders each have their own interpretations of the product strategy, this lack of stakeholder alignment will cause you no end of problems. Here’s what you can do about it.
