Turkish chef Nusret Gökçe aka Salt Bae sprinking AI on stuff (Screengrab from https://www.instagram.com/p/BO9dI9ujWNI/ )

New technology is not going to suddenly make all the challenges facing an organisation disappear overnight. Why? Because more often than not, those challenges are social not technological. Technology alone rarely solves ‘people problems’.

» The negative effects of social media algorithms were an early warning for the consequences of generative AI

» As product managers, we have a duty of care to our users

» The unpredictability of genAI poses varying risks of harm to users depending on the context

» In time our use of genAI will balance out with the human touch

» Learn what genAI can and can’t do, and how far it can be trusted

» LLMs will most likely take over the routine writing that holds organisations together