3 ways to build a better sales team
More often than not the relationship between product management and the sales team frustrates both sides.…
Tag: customer satisfaction
Should I start a bank?
After yet another day of outage from my business bank, I found myself thinking: “I could…
Photo by Mike on <a href="https://www.pexels.com/photo/two-dinosaur-statues-410858/" rel="nofollow">Pexels.com</a>
37: Unexpected delights – a geek’s guide to the Kano model
This is the story of why I’m going to be disappointed with 99% of all airlines…
30: Reserve time for housekeeping
Like doing the washing-up, vacuuming under the sofa or cleaning your windows, housekeeping tasks with your…
Why sales needs to align with product management to win more business
Despite relying on each other for the success of their products, the Sales and Product teams…
26: The customer is king
By failing to grasp the demographics of their customer base, Demon Internet appears to have scored…
16: You don’t know what you’ve got ’til it’s gone – Joni Mitchell
People value something most when they’ve just lost it or come close to doing so. If…
Pre-empting customer churn
How much would you invest to prevent a mass customer exodus? Everything Everywhere, the merged T-Mobile…
The problem with successful products
A product manager who thinks they’ve got an easy ride because their product is a cash…
Net Promoter EU Conference 2010
A few months ago, I co-presented a short speaking slot at this year’s SatMetrix Net Promoter…
