» Use empathy to appreciate the context, needs and pain points of your stakeholders

» Understanding people’s social style helps you influence stakeholders more effectively

» You can use different modes of persuasion to craft a more compelling argument

» Picking the right time to make your point can amplify your persuasiveness

MOJ Digital's civil claims service map with sticky dots highlighting common patterns

For those of us who are artistically challenged (read: crap at drawing), it can be daunting to contemplate the use of pictures over text to make a point. I’m a perfect case in point.