Saving yourself from product management hell
If you recognise the symptoms such as not being allowed to talk to customers, and my personal favourite, “screw research, let’s build!”, then you may be in product management hell.
Tag: influencing
Q&A: What skills do I need to be a freelance product manager?
People ask me from time to time about how they can get into freelance product management. Here’s a recent question: Hi Jock, I’ve been working as a product manager for 5 years now. I worked in different industries (financial, loyalty, …
Q&A: What skills do I need to be a freelance product manager? Read more
54: How to stop common B2B dysfunctions in the product team
There are several common dysfunctions plaguing product teams in B2B companies the world over. How can you stop them? Read on for suggestions.
Tagged with: B2B, behaviour, cognitive bias, Government Digital Service (GDS), influencing, Martha Lane Fox, sales, stakeholders, Tom Loosemore
44: A good picture can save 1,000 words
For those of us who are artistically challenged (read: crap at drawing), it can be daunting to contemplate the use of pictures over text to make a point. I’m a perfect case in point.
17: Remember your manners
My folks brought me up to remember my manners. I consider I’ve perhaps taken this a little too far when I find myself apologising to people in London who have just shoulder-barged me into the path of an oncoming bus. But manners are important, especially for a product manager, where your success relies on the help of many others.
15: Product management is selling
Contrary to what you may think, most of product management is actually selling. You are continually selling new product concepts, ideas for improvement as well as pitches for projects. What you may not realise is that what most people think is selling isn’t actually selling.
8: Empathise, empathise, empathise
“Before you judge a man, walk a mile in his shoes. After that who cares?… He’s a mile away and you’ve got his shoes.”
Billy Connolly
Empathy is something every product manager needs to be able to do their job well. Without it, it’s impossible to be sure what matters most to your target market and how valuable a solution to their problems will be.
3: Know your subject matter
So much of being a product manager depends on successfully persuading and influencing others. Whether you’re presenting your product strategy, presenting a business case to the Board or talking with your customers, you need to demonstrate a good knowledge of your products and market to ensure that you come over as authoritative and credible.
1: Be fluent in the language of your audience
One of the roles a product manager or product marketing manager plays is to act as a translator between different groups of people. Sometimes this can be in a literal sense, if your responsibilities span different countries, but more generally this means translating between the market, Sales, Marketing and Development as a minimum.
ProductCamp London: Why product managers and entrepreneurs need to be more alike
To be a product manager is to be an entrepreneur within your company. You need to take ownership and responsibility for all things to do with your product. Your approach needs to be holistic, evidence-based and diplomatic. You need the ability to jump between the big picture and the day-to-day detail. And you need to know your product, market, company and self to be effective.