My folks brought me up to remember my manners. I consider I’ve perhaps taken this a little too far when I find myself apologising to people in London who have just shoulder-barged me into the path of an oncoming bus. But manners are important, especially for a product manager, where your success relies on the help of many others.

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So much of being a product manager depends on successfully persuading and influencing others. Whether you’re presenting your product strategy, presenting a business case to the Board or talking with your customers, you need to demonstrate a good knowledge of your products and market to ensure that you come over as authoritative and credible.

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To be a product manager is to be an entrepreneur within your company. You need to take ownership and responsibility for all things to do with your product. Your approach needs to be holistic, evidence-based and diplomatic. You need the ability to jump between the big picture and the day-to-day detail. And you need to know your product, market, company and self to be effective.

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