» Make small changes and embrace experimentation

» People may have a sincere commitment to change, while also unwittingly applying productive energy toward a hidden competing commitment.

» Extreme situations can build extreme understanding and can also push people apart

» Does our current worldview limit the way we think about organisations?

» Good candidates have initiative and passion to pursue their opinions

» The transition from product manager to leader requires many new skill sets

» Discovery is about understanding the problem space experienced by people

» Becoming a product leader means letting go of the day-to-day product management

» Netflix on HR: “Be honest, and treat people like adults”

» Your North Star metric best captures the core value that your product delivers to customers

» Financial rewards alone for complex work can have the opposite of the intended effect

» Even a small perceived penalty is enough to discourage experimentation, learning and success

» A large part of our behaviour is influenced by our peer group

» Plans for the short and long term are often easier to define than those for the medium term (1-3 quarters)

» A North Star Metric is a leading indicator of sustainable growth

» It is the single metric that best captures the core value that your product delivers to customers