Pre-empting customer churn
How much would you invest to prevent a mass customer exodus? Everything Everywhere, the merged T-Mobile…
What should product managers keep an eye on in 2011?
What should product managers keep an eye on in 2011?
7 guiding principles for product install / upgrade usability
I was discussing recently the importance of getting a product installation or upgrade process right for…
Easier product forecasting
Do you find it difficult to set appropriate financial targets for your product?
33 cut-out-and-keep usability requirements for your product
I strongly believe that all software companies should have a manifesto or a set of guidelines…
DIY Eco Linux Fileserver (part 2)
Earlier this month, I was attempting to appease my wife by reducing my server’s power consumption…
DIY Eco Linux Fileserver (part 1)
Every now and again, I undertake a DIY tech project. I think it’s because I’m a…
The thorny issue of pricing
Ah, pricing. Always a thorny topic for product managers as it’s one those more subjective areas…
The problem with successful products
A product manager who thinks they’ve got an easy ride because their product is a cash…
Net Promoter EU Conference 2010
A few months ago, I co-presented a short speaking slot at this year’s SatMetrix Net Promoter…
