PRODUCTHEAD: Bad service! *Sit*
» Bad services can arise from not realising the service and the user need have drifted…
Tag: service design
PRODUCTHEAD: What is a product? What is a service?
» Services are best identified as verbs rather than nouns » You cannot have services without…
PRODUCTHEAD: Becoming a service organisation
» Context helps to make a service good as opposed to simply existing » By not…
PRODUCTHEAD: Understanding the user’s perspective
» A common language about research is vital for building a team’s capability » Customers are…
PRODUCTHEAD: Defining services
A service: » is defined from an external end user’s point of view » describes something…
85: The agency trap
How can product management fit into an agency business model? Spoiler alert: _not easily_
PRODUCTHEAD: The hidden patterns within design systems
» Federation squares the circle of having both a cohesive design system and autonomous product teams…
PRODUCTHEAD: Service mapping for product managers
» Service maps help teams and stakeholders to understand interactions with a service across touchpoints over…
What to do when service transformation goes wrong
When companies set out to redesign a product or service, the results can sometimes be underwhelming.…
PRODUCTHEAD: Pimp my system
» 6 core concepts of systems thinking will help you start solving complex problems » Systems…
