On my arrival in Australia I was initially impressed by the slick service design of their automated SmartGate immigration process. Until I found myself back to having to fill in declaration cards with a pen, that is.
Tag: service design
After yet another day of outage from my business bank, I found myself thinking: “I could do this better. I should start a bank.”
I’m no expert on service design, but it’s an area I’m curious to learn more about. This is a novice’s introduction to service design for product managers.