89: What games taught me about customer onboarding
The most successful games and products share a common attribute: they help the user become more…
Tag: user experience
PRODUCTHEAD: Working well with user researchers
» More specific questions yield better user research findings » User research works well when the…
PRODUCTHEAD: 9 of the best product management podcasts
» A selection of the best product management podcasts by product people, recommended by product people
PRODUCTHEAD: The what, why and how of user research
» User research needs to be proactive as well as reactive validation » Some research techniques…
What makes a good UX designer? (from a product manager’s point of view)
Hi Jock, what makes a good UX Designer from the perspective of a product manager?
What user trends do you see?
“Are you seeing any key trends from the user perspective that companies need to be thinking…
SmartGate kiosks at an airport
52: It only takes one bottleneck
On my arrival in Australia I was initially impressed by the slick service design of their…
50: A novice’s introduction to service design for product managers
I’m no expert on service design, but it’s an area I’m curious to learn more about.…
