Hi Jock, what makes a good UX Designer from the perspective of a product manager?
Tag: user experience
I was recently asked this question:
Are you seeing any key trends from the user perspective that companies need to be thinking about at the aggregate level?
Here’s my answer:
On my arrival in Australia I was initially impressed by the slick service design of their automated SmartGate immigration process. Until I found myself back to having to fill in declaration cards with a pen, that is.
I’m no expert on service design, but it’s an area I’m curious to learn more about. This is a novice’s introduction to service design for product managers.