On my arrival in Australia I was initially impressed by the slick service design of their automated SmartGate immigration process. Until I found myself back to having to fill in declaration cards with a pen, that is.
To all wannabe e-commerce entrepreneurs: you no longer have any excuse. It’s possible to fire up an MVP for a wine delivery business in under an hour using just a mobile phone. Read how…
More often than not the relationship between product management and the sales team frustrates both sides. Here are three ways to build a better sales team.
After yet another day of outage from my business bank, I found myself thinking: “I could do this better. I should start a bank.”
This is a little post about some ways to convince a reluctant development team that experimentation is A Good Thing.
Government digital teams have a way to ensure their digital services and products are created in the right way.
I’m currently working to improve my public speaking, and I recently gave a talk on Digital Justice at Product Management Festival in Zurich.
6 simple rules of product management to introduce everyone else in the organisation to the concept.
I’m no expert on service design, but it’s an area I’m curious to learn more about. This is a novice’s introduction to service design for product managers.
If you were to inherit a large product portfolio, some of which hadn’t been updated in years, how would you prioritise which ones to work on? This article explains how.
