SmartGate kiosks at an airport
52: It only takes one bottleneck
On my arrival in Australia I was initially impressed by the slick service design of their…
The £20 bottle of Blue Nun
To all wannabe e-commerce entrepreneurs: you no longer have any excuse. It’s possible to fire up …
3 ways to build a better sales team
More often than not the relationship between product management and the sales team frustrates both sides.…
Should I start a bank?
After yet another day of outage from my business bank, I found myself thinking: “I could…
How to show your team the benefits of experimentation
This is a little post about some ways to convince a reluctant development team that experimentation…
51: Assemble the right product team
Government digital teams have a way to ensure their digital services and products are created in…
Getting better at public speaking
I’m currently working to improve my public speaking, and I recently gave a talk on Digital…
6 simple rules of product management
6 simple rules of product management to introduce everyone else in the organisation to the concept.
50: A novice’s introduction to service design for product managers
I’m no expert on service design, but it’s an area I’m curious to learn more about.…
49: How to prioritise your product portfolio
If you were to inherit a large product portfolio, some of which hadn’t been updated in…
