28: What’s the big idea?
I always used to think that I needed to have that one BIG IDEA to change the world before starting my own company. Turns out I couldn’t be further from the truth.
The 8 traits of a successful web API
I’ve been talking to web developers, engineers and product people about APIs. After all, they’re the ones using them. From our discussions, it’s clear that the best web APIs share some common traits. Would you like to know what’s going to make yours more successful?
Why sales needs to align with product management to win more business
Despite relying on each other for the success of their products, the Sales and Product teams often have a jarring relationship. This is far from ideal. By looking at where things go wrong we can identify a better way of working with each other. The prizes on offer: shorter sales cycles, more easily achieved targets and customers who are always happy to hear from you.
Introducing Product People – interim product management, coaching, training and content creation
I’m extremely excited to announce my new company, Product People. Our aim is to be that extra pair of hands to help you when you’re busy by providing product management, mentoring and copywriting services.
27: Don’t be scared of angry customers
At some point in your product career, you’re going to piss someone off. It will be unavoidable. Hopefully it will not have been the result of, say, supergluing a pound coin to the desktop of your alpha sales guy. It might be a customer who’s annoyed with you, perhaps because of an otherwise well-intentioned change to your product. Is this a problem? Not yet. Let me explain why.
import.io – Live from Big Data London & Strata
I’m blogging live from the O’Reilly Strata conference venue, at the Big Data London meetup. I’ve just been listening to David White launching import.io and wanted to share how excited I am about what they’re doing.
26: The customer is king
By failing to grasp the demographics of their customer base, Demon Internet appears to have scored a convincing customer service own-goal with their email upgrade.
Link of the Day: Pricing your product – it doesn’t have to be so complicated
Lovely article from Joel Gascoigne about why startups should just start charging from the outset, and why it’s not that big a deal to evolve and change pricing later on – as long as you don’t screw over your existing …
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Photo by Miguel Cuenca from Pexels: https://www.pexels.com/photo/red-arrows-aerobatic-display-in-clear-blue-sky-32594251/
25: “Don’t let roUtINe draw U IN to danger!”
One of the easiest traps for a product manager to fall into is unquestioning routine or habit. I learned about this most through my time at university training to fly with the Royal Air Force. Let me explain how it applies.
Link of the Day: Kano tutorial via Mountain Goat Software
An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn For how long have you been prioritising …
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