An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the most satisfaction is one that customers didn’t know they wanted until they saw it. – Mike Cohn For how long have you been prioritising …
Link of the Day: Kano tutorial via Mountain Goat Software Read more
Last night at ProductTank I was chatting to some other delegates. We came to the realisation that Facebook was essentially playing an elaborate version of the drinking game of “I Have Never…”. All is explained after the break.
Sometimes when I’m stuck doing the same thing at work I joke that the repetition is causing my brain to harden. Turns out this isn’t so far from the truth. Here’s why it’s important to keep challenging yourself and learning new things.
As the Olympics approached, I was salivating greedily about the twenty-four live streams of coverage the BBC would be providing. As I’m not on cable or satellite, this ended up being just three. You’d think I would be disappointed but I’m not – this is going to improve my enjoyment immeasurably as a result. Here’s why.
As a product manager, people will take credit for your hard work – unless you trumpet your own successes!
Knowledge is power for product managers, but you have to gather and interpret the right metrics. Here are seven suggested KPIs that you can use to expand your customer insight and to drive better performance.
Everyone seems to be hyping Big Data right now. I think we’ve reached that slightly scary point where CEOs are aware of Big Data and are beginning to think it a panacea for all business ills. But I’m asking the question: what’s the big deal with Big Data?
I enjoy a good cookie, particularly the slightly squidgy ones with huge chunks of chocolate in. Sadly, this isn’t about highly-calorific comestibles, but about information this site will store in your browser.
Here’s how to sleep more soundly at night and avoid setting unrealistic expectations about how much you can get done in a given amount of time
Product managers just loooove solving problems and answering questions. Emails present us with an enticing list of both, which is why we find it so hard to tear ourselves away from them. I reveal how you can regain control of your inbox after the break!
