Link of the Day: Kano tutorial via Mountain Goat Software
An intriguing and nonintuitive aspect of customer satisfaction is that sometimes the feature that provides the …
Link of the Day: Kano tutorial via Mountain Goat Software Read more
Facebook is like the drinking game “I Have Never…”
Last night at ProductTank I was chatting to some other delegates. We came to the realisation…
24: Variety is the spice of life
Sometimes when I’m stuck doing the same thing at work I joke that the repetition is…
23: Too much choice can be overwhelming
As the Olympics approached, I was salivating greedily about the twenty-four live streams of coverage the…
22: Blow your own trumpet
As a product manager, people will take credit for your hard work – unless you trumpet…
21: Seven KPIs for customer insight
Knowledge is power for product managers, but you have to gather and interpret the right metrics.…
Big data – big deal?
Everyone seems to be hyping Big Data right now. I think we’ve reached that slightly scary…
Cookie cookie cookie COOOKIE
I enjoy a good cookie, particularly the slightly squidgy ones with huge chunks of chocolate in.…
20: Leave work when you’re meant to
Here’s how to sleep more soundly at night and avoid setting unrealistic expectations about how much…
19: How to regain control of your inbox
Product managers just loooove solving problems and answering questions. Emails present us with an enticing list…
