» Product ops is an enabling function that streamlines the logistics of product management

» It is particularly valuable in larger organisations with fragmented product practices

» Product ops is just as focused on context as product management is

» Companies hire freelancers because they need to address a specific issue or are not ready to commit to a full-time hire

» Excel by being a problem-solver — pay close attention to potential clients’ challenges

» Don’t apologise to your client for your (hopefully reasonable) day rate

» A pursuit of job stability can easily translate into an unproductive ‘inertia’ instead

» Self-sealing arguments are no-win situations: every defence you make is co-opted the by other party as evidence you’re wrong

» The Spotify Model was only ever a snapshot in time at Spotify

» It existed in the context of a company whose leadership valued trust, self-organisation and change

» As Spotify grew, it failed to strike the right balance between autonomy and collaboration

» Alignment to product strategy remains crucial for autonomous teams to deliver valuable work

» Rather than existing in a bubble, each product team should have core members, collaborators and supporters

» How you should divide up teams depends on your product’s overall flow; avoid ambiguous ownership

» Teams should have end-to-end responsibility for a part of the user journey with minimal dependencies

» One approach is to delineate between teams working on a core problem domain, and on those enabling their work