» Accept that some customers will never migrate to your new platform

» Products do not fail in vain if you learn something valuable in the process

» In 1979 Intel realigned its 2000-strong company around a new set of objectives in just 2 weeks

» Product ops is an enabling function that streamlines the logistics of product management

» It is particularly valuable in larger organisations with fragmented product practices

» Product ops is just as focused on context as product management is

» Companies hire freelancers because they need to address a specific issue or are not ready to commit to a full-time hire

» Excel by being a problem-solver — pay close attention to potential clients’ challenges

» Don’t apologise to your client for your (hopefully reasonable) day rate

» A pursuit of job stability can easily translate into an unproductive ‘inertia’ instead

» Self-sealing arguments are no-win situations: every defence you make is co-opted the by other party as evidence you’re wrong