Archive of the PRODUCTHEAD newsletter, a regular newsletter of product management goodness, curated by Jock Busuttil (@jockbu).
» Service maps help teams and stakeholders to understand interactions with a service across touchpoints over time
» They provide a visual representation of an abstract and often wide-reaching process
» Think of your service like a theatre: front stage, backstage and behind the scenes
» Service mapping helps your team to tell their story to the wider organisation
» Outcome-driven product roadmaps shift the focus from building features to solving user problems
» A product roadmap is a communication tool first and foremost
» A now/next/later roadmap helps teams to focus on the bigger picture
» Delivering outcomes instead of outputs is harder, but more valuable
» A product coach should measure their own job performance by the successes of their team members
» Strive to develop a capacity for learning in the people you supervise
» Coaching taps into an individual’s own wisdom and keeps them accountable for achieving their goals
» People who are genuinely committed to change but nonetheless dig in their heels may be unwittingly self-sabotaging
» Async working lets you set aside time for deep thinking
» Forced remote working led naturally to more async work
» Async relies on three main tenets: multiplexing, communication and action
» Find the right balance between flexibility and cohesion, independence and togetherness
» In-person time is important to sustain the human relationships that enable you to get work done
» Over time, communities of practice risk themselves becoming new silos
» Be intentional about what you want to learn, and about your own behaviour to others
» Delivery by itself is worthless — deliver value
» Data ethics studies and evaluates moral problems related to data, algorithms and corresponding practices, in order to formulate and support morally good solutions
» Product managers have ethical responsibilities that transcend career, company and profit
» Organisations need to assess and build their trust and trustworthiness
» Mitigate biases in your product that may have unintended discriminatory effects on individuals and social groups
» 3 tenets of product ops: insights, research, and processes & practices
» Product ops is about enablement and coaching, not a rebrand of the product owner or product marketer roles
» Product ops is the ‘glue’ that binds different business functions and product focus areas together
» Product ops enables product teams to achieve better outcomes
» Focus your prototyping on the moments that matter most to users
» Prototypes range in fidelity, but remain throwaway
» Prototyping brings tangibility to intangible experiences
» Be clear about what you want to learn, and what assumptions you want to test
» Design simply to deliver early and learn quickly
» Don’t be driven by metrics — be informed by them
» The mental tendency to replace strategy with metrics can destroy company value
» Onboard your users all the way to becoming your best users
» 3 kinds of innovation: method, market and product
» Your products will reflect your organisational structure (Conway’s Law)
» You can structure your teams around a central function, or as self-contained business units
» Periodically re-evaluate the right mix of innovation and optimisation for your organisation
