» Brand provides emotional context, which creates a contact between you and your customers

» Brands evoke a subtle mix of people’s hopes, dreams and aspirations

» Apple’s famous “1984” Super Bowl ad began a branding campaign that portrayed it as a symbol of counterculture

» Navigating change is hard because we don’t want to be seen as villains

» Don’t simply cut-and-paste another company’s organisational model without understanding the context

» Consider how the members of your team will understand the change, embrace it, and work through it

» Scenario analysis frees you to consider how things would be different without limiting constraints

» Innovation can occur when challenging received wisdom on what is possible or not

» Scenario analysis can also help you to consider alternate strategies in a dynamic market

» In business, certainty tends to be rewarded, even if artificial

» Beliefs save cognitive effort and so are difficult to dislodge

» The scientific method allows us to constructively try to disprove beliefs

» We can retrain ourselves not to associate uncertainty with negative outcomes

» A red team mindset benefits information gathering, sense-making, decision-taking and planning

» Red teaming is similar to ethical hacking, in which a simulated attack uncovers flaws

» Consquence scanning is a technique for clarifying intended and unintended effects of your product