» In time our use of genAI will balance out with the human touch

» Learn what genAI can and can’t do, and how far it can be trusted

» LLMs will most likely take over the routine writing that holds organisations together

» Highlights from 2024’s guests on Melissa Perri’s podcast

» Office politics isn’t always distasteful

» Applying common sense can by stymied by the organisational culture

» User research is a discipline — it requires trained practitioners

» Most read edition: ‘Showing your value’ — why to focus on high impact work

» Edition with most clicks: ‘Enough handwringing already’ — let’s not write ourselves off as a profession quite yet

» Most clicked article: ‘AI discovers that not every fingerprint is unique’ — upending a long-held belief in forensics

» Accept that some customers will never migrate to your new platform

» Products do not fail in vain if you learn something valuable in the process

» In 1979 Intel realigned its 2000-strong company around a new set of objectives in just 2 weeks

» Product ops is an enabling function that streamlines the logistics of product management

» It is particularly valuable in larger organisations with fragmented product practices

» Product ops is just as focused on context as product management is

» Companies hire freelancers because they need to address a specific issue or are not ready to commit to a full-time hire

» Excel by being a problem-solver — pay close attention to potential clients’ challenges

» Don’t apologise to your client for your (hopefully reasonable) day rate