» A prototype expresses a product concept far better and quicker than a product requirements document (PRD)

» People good at doing a thing themselves are not always good at building a system to do it

» Work is craft: theoretical knowledge and practical experience combined

» Platform product management dials everything up to 11

» A successful platform is continually evolving in line with user needs and emerging tech

» Platform teams must recognise and respect the varying needs of their community of users

» The negative effects of social media algorithms were an early warning for the consequences of generative AI

» As product managers, we have a duty of care to our users

» The unpredictability of genAI poses varying risks of harm to users depending on the context